Please reach us at Drew@JamesCycleSupply.com if you cannot find an answer to your question.
No. We only ship within the United States.
We may be able to accommodate certain custom requests. Contact us before placing your order with a description of what you need, your measurements, and any helpful photos. Custom work is accepted at our discretion. Email us at Drew@JamesCycleSupply.com to get started.
Yes. James Cycle Supply specializes in handmade motorcycle parts fabricated with careful attention to quality, strength, and appearance. Because our parts are handmade, minor variations may occur and are part of what makes each piece unique.
Yes. Many of our parts are made to order based on the size, style, and options selected at checkout. This means your part may not be fabricated until after your order is placed.
Customers are responsible for confirming measurements, specifications, and compatibility before ordering. Custom motorcycles can vary considerably, even when they share the same year, make, or model. If you are unsure, contact us before ordering and we will provide any available measurements to help you make your decision.
Because many motorcycles have been modified and custom builds vary, we cannot guarantee universal fitment unless it is specifically stated in the product description. Please compare the product measurements with your motorcycle before placing your order.
Due to the custom and made-to-order nature of our products, all sales are final. We do not accept returns or exchanges for incorrect size selections, fitment issues, project changes, or personal preference.
If James Cycle Supply made an error with your order or the product has a defect caused by our workmanship, please contact us within three days of delivery.
No. Because our parts are handmade or made to order, we cannot exchange a completed part for another size. Please confirm all measurements and specifications before ordering.
Contact us within three days of delivery and include your order number, a description of the issue, and clear photos of the item, packaging, and shipping box. Please keep all packaging while we review the claim.
An item being unused or in perfect condition does not make it eligible for a return or exchange. Custom and made-to-order products remain final sale once completed.
No. James Cycle Supply is an online shop and does not currently have a public retail storefront. Orders must be placed through our website, and visits are not available without prior approval.
Please contact us through the form on our website or by email. Include your order number when contacting us about an existing order so we can assist you more quickly.